π¦ Ordering
How long will it take to receive my order?
Most in-stock orders are dispatched within 1β2 working days.
Delivery times depend on the shipping service selected at checkout and your location. Estimated delivery times are shown during checkout, although delays outside our control can occasionally occur.
Where applicable, you'll receive tracking information once your order has been dispatched.
Can I cancel my order?
If your order hasn't been dispatched yet, we'll do our best to cancel it.
Once your order has been dispatched, our Returns & Refund Policy will apply.
Can I change my order after placing it?
If your order hasn't been packed, we may be able to make changes.
Please contact us as soon as possible after placing your order.
Why was my order cancelled?
Although uncommon, we may occasionally cancel an order due to:
- Stock discrepancies
- Pricing errors
- Payment verification
- Suspected fraudulent activity
- Technical issues
If payment has already been taken, you'll receive a full refund.
Can I place an order without creating an account?
Yes. Guest checkout is available, although creating an account makes it easier to view previous orders and track your purchases.
π Shipping & Delivery
Do you ship internationally?
Yes.
We currently ship to:
- United Kingdom
- European Union
- United States
- Canada
- Australia
International customers may be responsible for customs duties, import VAT and other local charges.
Will my order be tracked?
Where a tracked shipping service is selected or included, we'll send tracking details once your order has been dispatched.
My order hasn't arrived. What should I do?
Please allow the estimated delivery time to pass first.
If your order still hasn't arrived, contact us and we'll investigate with the delivery carrier.
Do you combine postage?
Yes.
Where possible, multiple orders placed before dispatch may be combined into a single shipment.
If combining orders results in reduced shipping costs, we'll refund any excess postage where appropriate.
What packaging do you use?
We take great care when packaging every order.
Cards are packaged appropriately depending on their value and may include sleeves, toploaders, team bags, cardboard protection or additional packaging materials to help ensure they arrive safely.
Higher-value items may receive enhanced packaging and insurance.
Can I request special shipping instructions?
We'll do our best to accommodate reasonable requests where practical.
Please leave a note during checkout or contact us as soon as possible after placing your order.
Do you offer local collection?
Not at the moment.
All orders are dispatched using trusted postal and courier services.
π Trading Cards
Are all your cards authentic?
Yes.
We take authenticity extremely seriously and do not knowingly sell counterfeit or altered trading cards.
Do you inspect cards before shipping?
Yes.
Trading card singles are inspected before dispatch to ensure they match their advertised condition.
Can I see more photos before buying?
Absolutely.
Many lower-value listings use representative stock images.
Higher-value cards often include photographs of the exact item for sale.
If you'd like additional photographs before purchasing, we're usually happy to provide them where practical.
Is the card in the photo the one I'll receive?
If the listing contains photographs of the actual card, you'll receive that exact card.
If representative images are used, you'll receive a card matching the advertised condition and description.
Can I request a specific copy of a card?
If we have multiple copies available, we'll do our best to accommodate requests where practical.
However, this isn't always possible due to stock levels and warehouse processing.
Do you clean cards before dispatch?
Cards are visually inspected before dispatch.
Where appropriate, we may gently remove dust or fingerprints from card sleeves or holders, but we won't perform any cleaning that could risk damaging or altering the card.
β Card Condition & Grading
How do you grade cards?
We grade cards using standards broadly aligned with recognised industry guidance, including Cardmarket.
For more information, please see our Card Condition & Grading Guide.
Is Near Mint guaranteed to grade PSA 10?
No.
Raw card condition and professional grading are different.
Professional grading considers factors including centring, print quality and microscopic defects that may not be visible during a standard condition assessment.
Do you guarantee PSA 10 candidates?
No.
We never guarantee that any raw card will achieve a particular grade from PSA, Beckett, CGC or any other grading company.
Why does my Near Mint card have a tiny white dot or print line?
Many cards leave the manufacturer with small imperfections.
Minor print lines, slight off-centering or tiny amounts of edge whitening are common manufacturing characteristics and do not necessarily reduce a card below Near Mint.
Are print lines considered damage?
Not usually.
Print lines are generally manufacturing imperfections rather than damage caused through use.
Are older cards graded differently?
Yes.
When assessing vintage cards, reasonable age-related wear is taken into account while still applying consistent grading standards.
π¦ Sealed Products
Can I return opened booster packs or booster boxes?
Generally, no.
Once sealed products have been opened, they cannot usually be returned unless faulty or where your statutory rights require otherwise.
Can you guarantee what I'll pull?
Unfortunately not.
Trading card products contain random contents determined by the manufacturer.
We cannot guarantee pulls, rarities or card values.
Do you sell pre-orders?
We may offer pre-orders for selected products in the future.
Any pre-order items will clearly state their expected release date and any additional terms before purchase.
π³ Returns & Refunds
Can I return my order?
Yes.
Returns are accepted in accordance with our Returns & Refund Policy and your statutory consumer rights.
What if I'm unhappy with the condition of a card?
If you believe a card has been materially misdescribed, please contact us before returning it.
We'll review the issue and inspect the card once it's returned.
How long do refunds take?
Once your return has been approved, refunds are processed back to your original payment method.
Depending on your payment provider, funds may take several working days to appear.
π° Buying Cards
Do you buy cards and collections?
Yes.
We're always interested in purchasing:
- Individual cards
- Collections
- Graded cards
- Sealed products
How do I sell my cards?
Simply get in touch and let us know what you have.
Depending on the size of the collection, we may ask for photographs, a card list or arrange an in-person inspection.
What happens after I send my cards?
We'll inspect the items to ensure they match the information provided.
Once everything has been checked, payment will be made using the agreed method.
βStill have a question?
If you can't find the answer you're looking for, please don't hesitate to get in touch. We're always happy to help and will do our best to answer any questions before you place your order.